FAQ

Yes. We carry the common Viking, Sub-Zero and Wolf parts on the truck and complete most repairs in one visit across Westport, Saugatuck, Greens Farms, Norwalk, Weston and the Connecticut shoreline. Call (475) 472-9274 early in the day for same-day availability.

No. We are an independent specialist — not manufacturer-authorized — focused exclusively on Viking, Sub-Zero, Wolf and premium built-ins, using genuine OEM parts backed by a 1-Year Parts & Labor Warranty. For high-end appliances an experienced independent specialist is often faster and more flexible than an authorized center.

The diagnostic / service call is $95, credited toward the repair. Most Sub-Zero refrigerator repairs run $300–$750; sealed-system or compressor work runs $800–$2,200; Wolf range and oven repairs typically run $250–$900. You always get a firm quote before any work begins.

Often yes. Pooling water usually means a clogged defrost drain or a failing door gasket; left alone it damages flooring and cabinetry. We treat it as a same-day priority.

Sub-Zero built-ins use two independent sealed systems, so the fresh-food side and freezer side can fail separately. Cooling loss in one compartment points to a specific circuit — an evaporator fan, defrost fault, or sealed-system issue — which a specialist diagnoses rather than replacing the whole unit.

Yes. We install genuine OEM parts for Sub-Zero, Wolf, Viking and the other brands we service, and every repair is backed by a 1-Year Parts & Labor Warranty.

Westport, Saugatuck, Greens Farms, Norwalk, Weston, plus Southport, Wilton, Easton and Redding.

Yes — dual-zone temperature and humidity control, failed compressors and control boards are common on built-in wine storage. Repairs typically run $300–$900, and protecting a collection is treated as a priority.